Shipping & Returns
Hat Purchases: Free shipping and returns.
Poppy Hat Case: $30 flat rate shipping on the first item, each additional item ships free
Mini Poppy: $13 flat rate shipping on the first item, each additional item ships free
Scarves: free shipping
Within the United States, UPS Ground will be used to ship all orders. Tracking is provided once the order has been processed.
Freya will accept returns for items in new condition in the same box or a box of the same dimension as the box you received your item.
Please email us at info@thefreyabrand for all returns.
Your return must be shipped within seven days of delivery to be valid for refund or exchange.
Shipping and handling charges are non-refundable. Return shipping costs are customers responsibility. We recommend you insuring your package, we are not responsible for lost or damaged packages. Items damaged from improper packaging will not be accepted. Once your package has been received your return credit will be processed within 14 business days.
For other return inquiries: firstname.lastname@example.org