We offer free shipping on exchanges. If you chose to return your item instead, an $18 return processing fee per item will be deducted from the refund for all returns.
Sale items, discounted items, custom items, and personalized items are FINAL SALE.
Freya accepts returns for items in new, unused condition in our original box or a similarly sized box (to protect the hat) within 10 days of the delivery date.
This time period is extended for items purchased from November 18 - December 24; these items can be returned or exchanged through January 15 of the next calendar year. Refunds are issued to the original form of payment. Orders placed with store credit or gift cards can only be refunded in store credit. If an item is damaged upon return due to improper packaging, we will not accept the return. We are not responsible for lost or damaged packages.
To start a return or exchange, click here.