Returns and Exchanges


We offer free shipping on exchanges. If you choose to return your hat instead, an $18 return processing fee will be deducted from the refund for all returns. 

If you choose to return any accessories or trucker hats, a $5 return processing fee per will be deducted from the refund.

Sale items, discounted items, custom items, and personalized items are FINAL SALE.

Freya accepts returns for items in new, unused condition in our original box or a similarly sized box (to protect the hat) within 10 days of the delivery date.

Refunds are issued to the original form of payment. Orders placed with store credit or gift cards can only be refunded in store credit. If an item is damaged upon return due to improper packaging, we will not accept the return. We are not responsible for lost or damaged packages.

To start a return or exchange, click here.