Shipping Policies

We offer free shipping on exchanges. If you chose to return your item, a $18 return processing fee per item will be deducted from the refund for all returns.

Sale items, custom items, and personalized items are FINAL SALE.

Freya will accept returns for items in new condition in the same box or a box of the same dimension as the box you received your item within 10 days of the delivery date. If an item is damaged upon return due to improper packaging, we will not accept the return. We are not responsible for lost or damaged packages.

To start a return or exchange, click here.